When the reason of returning product is inadequate quality, our responsibility is to replace the defective product undertake our own expense or to return money that was paid for the product. Inappropriate quality goods are exchanged or returned in accordance with Government 2001-06-11 Resolution No. 697 approved by Retail Trade Rules.
Returning of goods that are suitable quality are possible only by Government 11-06-2001 Resolution No.697 in accordance with the approved Retail Trade Rules. In this case, the Buyer need to pay the costs of returning the goods.
When returning goods, it is necessary to comply with the following conditions:
- the returned product must be in its original, neat packaging (this item does not apply to the return of a defective product);
- the product must be undamaged by the Buyer;
- the product must not have lost its commercial appearance (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective product);
- the returned product must in the same configuration as the Buyer had received;
All other goods you can return within 14 days.
Return methods and prices
OMNIVA- Returns by this method may have a return/handling fee when returning from:
Lithuania- 5€
Latvia, Estonia- 8€
*The shipping label will be generated and sent automatically.
DPD- Returns by this method may have a return/handling fee when returning from:
Lithuania - 8€
Latvia, Estonia, Poland- 15€
Other countries- 20€
*The shipping label will be generated and sent automatically.
DHL- Returns by this method may have a return/handling fee when returning from:
European Union countries- 30€
Other countries- 45€
*The shipment sticker will be sent by e-mail within 1-3 days.
LOCAL POST OFFICE- Returns by this method do not have return/handling fee.
*Money is deducted from the amount to be refunded.
*Money is refunded within 5 days from the delivery of the returned product to the store.
*The parcel must be sent self-assembled, to any branch of the Local Post Office at the specified address.
IF YOU WANT TO RETURN THE PRODUCT CLICK HERE!